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Privacy Policy

Effective Date: June 1, 2025

Aurora Spa (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to information collected through our website at aurora-spa.ca and through in-person interactions at our Kelowna location.

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1. Scope & Consent

By using our website or booking services with Aurora Spa, you consent to the collection, use, disclosure, and retention of your personal information as outlined in this policy, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

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2. Information We Collect

We may collect the following types of personal information:

a. Information you provide to us directly:

  • Name, phone number, and email address

  • Appointment bookings and preferences

  • Feedback or reviews

  • Payment details (processed securely via third-party platforms)

b. Information collected automatically:

  • IP address and browser type

  • Pages visited, time spent on site

  • Cookies and similar technologies to improve user experience

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3. How We Use Your Information

We use your information to:

  • Schedule and confirm appointments

  • Communicate with you about your bookings

  • Process payments

  • Respond to inquiries and provide customer support

  • Send promotional emails (with your consent)

  • Improve our services and website functionality

  • Comply with applicable laws and prevent fraud​

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4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Service providers (e.g. booking or payment platforms) who assist in delivering our services

  • Legal authorities, when required by law

  • Third parties, in the case of a business transfer, merger, or acquisition

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5. Cookies & Tracking Technologies

We use cookies to:

  • Analyze site usage and performance

  • Remember your preferences

  • Improve your browsing experience

You can choose to disable cookies in your browser settings, but this may limit some website functionality.

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6. Your Rights

As a Canadian resident, you have the right to:

  • Access and request correction of your personal information

  • Withdraw your consent for certain uses (subject to legal limitations)

  • Opt out of marketing communications at any time using the “unsubscribe” link or by contacting us

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7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax or business records). After that, we securely delete or anonymize the data.

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8. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. While no method of transmission over the internet is 100% secure, we take steps to minimize risks.

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9. Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from individuals under this age.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it regularly.

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11. Contact Us

If you have any questions or requests regarding your personal information, please contact:


Aurora Spa
Email: auroraspaltd@gmail.com
Phone: (778) 775-1872

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